Shipping Policy

Shipping Policy

 

Thank you for shopping at [YCY aqua tech]! We strive to offer you the best shipping options and ensure that your order is delivered in a timely and safe manner.

1. Processing Time

All orders are processed within [1–3 business days] (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times: 2-5working days

3. Shipping Carriers

We use trusted shipping partners including [Flash/ Ninja van / Poslaju/ J&T / ePacket, etc.] depending on your region and the product purchased.

4. Order Tracking

Once your order has shipped, you will receive a tracking number via email. Please allow up to 48 hours for the tracking information to become available.

5. Lost or Damaged Packages

We are not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Save all packaging materials and damaged goods as evidence.

6. Wrong Address Disclaimer

It is the responsibility of the buyer to make sure that the shipping address entered is correct. We are not responsible if a package is returned due to an incorrect or undeliverable address.